Travel conditions
Ticket
All passengers traveling with Vy flygbussarna Airport Coaches (company name Vy Buss AB 556429-0319) must be able to present a valid ticket while they are on the bus. You are personally responsible for ensuring that the information on the ticket matches the intended trip. If you cannot show a valid ticket during a ticket inspection, an inspection fee of SEK 500 will be charged. This also applies if you are traveling with a discounted ticket but are not able to prove your right to the discount. Vy flygbussarna Airport Coaches are entitled to check the validity of the ticket.
Ticket rules and validity
Tickets bought online on the website or app must be bought before you board the bus.
One way and round trip tickets are valid within 3 months from the date of purchase. These tickets are not personal and can be used in any direction of the chosen route. One round trip ticket can only be used by one person at a time.
The online ticket "10 One way" is valid within 12 months from the date of purchase.
The journey is considered completed once the expiration date has passed, regardless of whether the ticket was utilized or not.
Tickets with group discount must be used at the same time and are valid within 3 months. The offers cannot be combined.
1-2 children under 8 years travel for free together with an adult. Children/youth between 8-25 years travel on a youth ticket.
Validation of tickets
You can present and validate your ticket in several ways:
- The QR code directly from your mobile, tablet, or SMS link
- A printed ticket if you have chosen to print it
- If you do not have a scannable code, you can instead provide your booking number to the driver or staff on site
The most important thing is that you can present a valid ticket – digitally or on paper.
Travel time guarantee
We recommend that you plan your trip to be at the airport at least 1.5 hours before your flight departure if you are travelling internationally and 1 hour before your flight departure if you are travelling domestically.
If your bus is delayed by more than 20 minutes, or if it is reasonable to assume there will be a delay of more than 20 minutes from the times stated on the schedule, you are entitled to reimbursement for other transportation. One condition for reimbursement is that the transport used were reasonable choices.
If you do not have time to purchase a bus ticket, you will be reimbursed for reasonable costs incurred for other transport minus a deduction for the cost corresponding to a one-way adult ticket.
If you do not request reimbursement for another means of transport in the event of a delay, you are entitled to a discount by:
50 % of the ticket price if the delay amounts to more than 20 minutes
75 % of the ticket price if the delay amounts to more than 40 minutes
100 % of the ticket price if the delay amounts to more than 60 minutes
If it is not clear which price you paid for the trip, the price deduction shall be calculated based on the price of a one-way ticket, including discounts.
Requesting reimbursement
In order to request reimbursement, you must contact us through our contact form. Please write your first and last name on all receipts and attach pictures through the form. This must be done no later than 2 months after the trip has been completed. Vy flygbussarna Airport Coaches does not offer reimbursement of food, beverages or tips.
Information during traffic disruptions
You are entitled to information about traffic disruptions by no later than at the bus departure or when the need arises. Vy flygbussarna Airport Coaches will provide information at flygbussarna.se and on real-time information signs at certain bus stops and on the buses.
Ticket refunds
For a refund of a wrongly purchased ticket, please use our contact form. See which rules apply below.
Partially used tickets are not refunded (Return trip or 10 One way where one or several trips have been used).
Unused tickets purchased online on our website or in our app, at the counter, on the bus, from a retailer or in a ticket machine are not refunded.
Wrongly purchased tickets (e.g., tickets to the wrong destination) are refunded within the validity period upon presentation of a new correct Vy flygbussarna bus ticket.
A ticket cannot be refunded if it has expired by the time it arrives at Customer Service.
30 day and 10 trip tickets: You are entitled to cancel your purchase of these tickets if Vy flygbussarna Airport Coaches changes the terms & conditions of travel after the tickets have been purchased. The change in terms & conditions in these cases must have been of significant importance for you and could not have been foreseen in advance. If you cancel the purchase, you are only entitled to a refund for that portion of the ticket price related to the time remaining on the ticket period.
Departure/Stops
It is the traveler's responsibility to find out what time and stop the bus departs from. We recommend all passengers to be at the bus stop at least 10 minutes before departure.
Luggage
Delicate luggage should be well protected. Since luggage space inside the coach is very limited, only one (1) small piece of hand luggage per traveler is allowed to be carried on the bus. The maximum measurement for luggage allowed inside the coach is 40x30x20 cm (this only applies to coaches with luggage space below).
Larger suitcases and bulky items such as surfboards, ski equipment and alike are permitted in the lower luggage compartment as long as space is available. Bicycles are allowed on board at no charge when space permits. The bicycle must be packed in protective wrapping. Electric scooters and bicycle are considered dangerous goods and cannot be taken on board.
Luggage location during trip
For security reasons, no luggage is to be placed in the central aisle of the coach or by any exits. You are responsible for your own luggage. This also applies when the luggage is located so you cannot keep it within your sight.
If you are travelling from the airport and intend to disembark at an intermediate stop, you may be asked to carry your luggage with you on the bus. For safety reasons, we avoid opening the lower luggage compartment on the bus at intermediary stops. You can always ask the host or driver which rules apply for your specific stop.
It is important to ensure that the right luggage is collected when leaving the coach. Lost, stolen or damaged luggage is only replaced if Vy flygbussarna Airport Coaches has caused the damage or the loss through intent or gross negligence.
Your suitcase should withstand normal handling of luggage during bus travel. Vy flygbussarna Airport Coaches do not compensate for scratches, stains, dirt or dents on bags since it is considered normal wear and tear of a bag.
For other matters, Vy flygbussarna Airport Coaches refers the traveller to their private insurance company. Vy flygbussarna Airport Coaches reserves the right to reject and deny luggage if special reasons exist.
Travel with children
Children of all ages are welcome to travel with Vy flygbussarna Airport Coaches as long as they travel with an adult. All of our buses have booster seats for children older than 3 years. If you are traveling with a child younger than 3 years old you are always welcome to bring your own car seat for infants. All of our buses are equipped with three point seat belts which means the car seat can be properly fixed. You can also travel with your child in your lap but then only you should wear the seat belt. From the age of 12, passengers can travel with Vy flygbussarna without an adult companion.
Animals
Pets may be brought on board at no extra cost. Animals must be on a leash or in a cage. In deference to travellers with allergies, if you have fur-bearing pets, we ask that you sit towards the back of the bus.
Accessibility
Vy flygbussarnas Airport Coaches vehicles are not equipped with ramps or lifting devices and often have several stairs. If you can get on and off the bus by yourself, you can travel with us. Vy flygbussarnas Airport Coaches staff cannot help with lifting people in or out of the coaches, but they are happy to help you load a wheelchair with the rest of the luggage.
WiFi
Vy flygbussarna Airport Coaches offer free Wifi onboard the bus. The network is called “Flygbussarna free”. No log-in is required and you can browse the Internet freely while travelling.
Safety
Our coaches are equipped with safety belts and use of them is required by law. We recommend you use the belt for your own safety and the safety of others. It is your responsibility. In the event of police checks, it is the traveller who may suffer legal penalties.
Food and drink
It is permitted to bring and consume food and drink on the coach, but not drinks in paper cups without lids where there is a risk of spilling, nor hot, strong-smelling food which may cause inconvenience to fellow passengers. For everyone’s comfort, we kindly ask you to leave your seat in a satisfactory condition. Consumption of alcoholic drinks on board is prohibited.
Smoking
Smoking is prohibited on board all Vy flygbussarna Airport Coaches vehicles.