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Travel with Vy flygbussarna to and from the airport.

Your ticket is valid for any departure to/from the airport on the selected route, within 3 months. Have a great trip!

Travel conditions


Ticket


All passengers traveling with Vy flygbussarna Airport Coaches (company name Vy Buss AB 556429-0319) must be able to present a valid ticket while they are on the bus. You are personally responsible for ensuring that the information on the ticket matches the intended trip. If you cannot show a valid ticket during a ticket inspection, an inspection fee of SEK 500 will be charged. This also applies if you are traveling with a discounted ticket but are not able to prove your right to the discount. Vy flygbussarna Airport Coaches are entitled to check the validity of the ticket.


Ticket rules and validity


Tickets bought online on the website or app must be bought before you board the bus.

One way and round trip tickets are valid within 3 months from the date of purchase. These tickets are not personal and can be used in any direction of the chosen route. One round trip ticket can only be used by one person at a time.


30-day ticket is a personal ticket valid for 30 days from first use.

The journey is considered completed once the expiration date has passed, regardless of whether the ticket was utilized or not.

Tickets with group discount must be used at the same time and are valid within 3 months. The offers cannot be combined.

Children aged 0-7 travel free with a child ticket. Maximum 4 children per paying adult. Children/youth between 8-25 years travel on a youth ticket.


Validation of tickets


You can present and validate your ticket in several ways:


  • The QR code directly from your mobile, tablet, or SMS link
  • A printed ticket if you have chosen to print it
  • If you do not have a scannable code, you can instead provide your booking number to the driver or staff on site

The most important thing is that you can present a valid ticket – digitally or on paper.


Travel time guarantee


We recommend that you plan your trip to be at the airport at least 1.5 hours before your flight departure if you are travelling internationally and 1 hour before your flight departure if you are travelling domestically.

If your bus is delayed by more than 20 minutes, or if it is reasonable to assume there will be a delay of more than 20 minutes from the times stated on the schedule, you are entitled to reimbursement for other transportation. One condition for reimbursement is that the transport used were reasonable choices.

If you do not have time to purchase a bus ticket, you will be reimbursed for reasonable costs incurred for other transport minus a deduction for the cost corresponding to a one-way adult ticket.

If you do not request reimbursement for another means of transport in the event of a delay, you are entitled to a discount by:

  • 50 % of the ticket price if the delay amounts to more than 20 minutes
  • 75 % of the ticket price if the delay amounts to more than 40 minutes
  • 100 % of the ticket price if the delay amounts to more than 60 minutes


Requesting reimbursement


In order to request reimbursement, you must contact us through our contact form. Please write your first and last name on all receipts and attach pictures through the form. This must be done no later than 2 months after the trip has been completed. Vy flygbussarna Airport Coaches does not offer reimbursement of food, beverages or tips.


Information during traffic disruptions


You are entitled to information about traffic disruptions by no later than at the bus departure or when the need arises. Vy flygbussarna Airport Coaches will provide information at flygbussarna.se and on real-time information signs at certain bus stops and on the buses.


Ticket refunds and changes

As a general rule, tickets are non-refundable. The exceptions are listed below.


Exceptions:

  • Wrong destination. If you have purchased a ticket to the wrong destination, it can be exchanged within the validity period upon presentation of a new, correct airport bus ticket.
  • 30-day ticket and 10-trip ticket. You have the right to cancel your purchase only if Vy flygbussarna changes the conditions of the trip in a way that is of significant importance to you and could not have been foreseen at the time of purchase. In the event of cancellation, only the portion of the ticket price relating to the remaining time on the ticket will be refunded.

For a refund due to above exepctions, please use our contact form.


No refunds:

  • Unused tickets (purchased online, in the app, at the ticket office, on board the bus, from a retailer, or from a ticket machine) are non-refundable.
  • Partially used tickets (e.g., round-trip or 10-trip tickets where one or more trips have been used) are non-refundable.

Departure/Stops


It is the traveler's responsibility to find out what time and stop the bus departs from. We recommend all passengers to be at the bus stop at least 10 minutes before departure.


Luggage


Delicate luggage should be well protected. Since luggage space inside the coach is very limited, only one (1) small piece of hand luggage per traveler is allowed to be carried on the bus. The maximum measurement for luggage allowed inside the coach is 40x30x20 cm (this only applies to coaches with luggage space below).

Larger suitcases and bulky items such as surfboards, ski equipment and alike are permitted in the lower luggage compartment as long as space is available. Bicycles are allowed on board at no charge when space permits. The bicycle must be packed in protective wrapping. Electric scooters and bicycle are considered dangerous goods and cannot be taken on board.


Luggage location during trip


For security reasons, no luggage is to be placed in the central aisle of the coach or by any exits. You are responsible for your own luggage. This also applies when the luggage is located so you cannot keep it within your sight.

If you are travelling from the airport and intend to disembark at an intermediate stop, you may be asked to carry your luggage with you on the bus. For safety reasons, we avoid opening the lower luggage compartment on the bus at intermediary stops. You can always ask the host or driver which rules apply for your specific stop.

It is important to ensure that the right luggage is collected when leaving the coach. Lost, stolen or damaged luggage is only replaced if Vy flygbussarna Airport Coaches has caused the damage or the loss through intent or gross negligence.

Your suitcase should withstand normal handling of luggage during bus travel. Vy flygbussarna Airport Coaches do not compensate for scratches, stains, dirt or dents on bags since it is considered normal wear and tear of a bag.

For other matters, Vy flygbussarna Airport Coaches refers the traveller to their private insurance company. Vy flygbussarna Airport Coaches reserves the right to reject and deny luggage if special reasons exist.


Travel with children


Children of all ages are welcome to travel with Vy flygbussarna Airport Coaches as long as they travel with an adult. All of our buses have booster seats for children older than 3 years. If you are traveling with a child younger than 3 years old you are always welcome to bring your own car seat for infants. All of our buses are equipped with three point seat belts which means the car seat can be properly fixed. You can also travel with your child in your lap but then only you should wear the seat belt. From the age of 12, passengers can travel with Vy flygbussarna without an adult companion.


Animals


Pets may be brought on board at no extra cost. Animals must be on a leash or in a cage. In deference to travellers with allergies, if you have fur-bearing pets, we ask that you sit towards the back of the bus.


Accessibility


Vy flygbussarnas Airport Coaches vehicles are not equipped with ramps or lifting devices and often have several stairs. If you can get on and off the bus by yourself, you can travel with us. Vy flygbussarnas Airport Coaches staff cannot help with lifting people in or out of the coaches, but they are happy to help you load a wheelchair with the rest of the luggage.


WiFi


Vy flygbussarna Airport Coaches offer free Wifi onboard the bus. The network is called “Flygbussarna free”. No log-in is required and you can browse the Internet freely while travelling.


Safety


Our coaches are equipped with safety belts and use of them is required by law. We recommend you use the belt for your own safety and the safety of others. It is your responsibility. In the event of police checks, it is the traveller who may suffer legal penalties.


Food and drink


It is permitted to bring and consume food and drink on the coach, but not drinks in paper cups without lids where there is a risk of spilling, nor hot, strong-smelling food which may cause inconvenience to fellow passengers. For everyone’s comfort, we kindly ask you to leave your seat in a satisfactory condition. Consumption of alcoholic drinks on board is prohibited.


Smoking


Smoking is prohibited on board all Vy flygbussarna Airport Coaches vehicles.