Customer and market research privacy policy

Here you will find information on what personal data is processed and how it is processed in connection with our customer and market research. This policy complements our overall privacy policy and applies specifically to customer and market research.

How Vy flygbussarna conducts its customer and market research

We are working to improve our services and your feedback and input about our services is important to us. That's why we conduct market research, and contact customers to hear what they think about our services. We also conduct customer surveys that we send out at the end of your journey. Participation in these surveys is voluntary.

Personal data we process in the app

In order to conduct high quality surveys, we use personal data to select who to contact. This includes data such as your name, email address, customer number, sales and travel history and how you use our products and services.

Legal basis

In order to offer you improved and new services, we have a legitimate interest in conducting such surveys.