Privacy policy for web
Here you will find information about what personal data is processed and how it is processed when you use flygbussarna.se. When you use our website (flygbussarna.se), you can choose to share your e-mail address with us only for the purpose of booking a trip. This policy complements our overall privacy policy and applies specifically to the website.
You can create a customer profile with us so that we can keep your information until the next time you book a trip. See the customer profile privacy policy.
Purpose of the processing
In order to respond to travel searches and purchase requests, we need your IP address and email address.
Personal data we process on flygbussarna.se
- IP address is used to respond to requests and to set up location to conduct travel searches.
- Your email address is used for purchase requests to send tickets and receipts to you.
Legal basis for processing
The processing is necessary for the fulfilment of our travel search and ticketing contract with you.
Cloud solution
We use Amazon Web Services (AWS) as a cloud solution and this is where the personal data mentioned above will be stored. The communication between the website and the cloud solution is done via a secure connection (HTTPS) and access to data in the cloud solution is restricted.
Statistics and diagnostics
In order to improve the user experience, some of the activities on the website are logged in Piwik Pro. The data is stored in Piwik Pro to produce statistics that can help us improve our services or to troubleshoot any problems in our services.
We have a legitimate interest in processing this data when we use the insights to improve our services.
Legal basis for processing
We have a legitimate interest in processing this data when we use the insights to improve our services.
More about buying without a customer profile
You can also buy tickets on flygbussarna.se, in the app and ticket machines without being logged in with a customer profile.
For ticket purchases, we process your IP address, location based on IP address and email address. Payment information is stored only with our payment provider.
However, if you purchase tickets and travel services without having created a customer profile, this may mean that we cannot notify you if there are any problems with your journey.
In some cases, our suppliers and partners will require the name of the traveller to prevent misuse of tickets. Where our suppliers and partners require this, we will also ask for this in order to fulfil the contract between you and the supplier/carrier concerned.
Cookies are used
We use cookies to ensure that the websites work, to analyse how the pages are used and to provide relevant advertising via other websites, including social media. Read more about how we use cookies.